Terms and Conditions

This website is operated by Reu Saint. Throughout the site, the terms "we", "us", and "our" refer to Reu Saint. Reu Saint offers this website, including all information, tools, and services available on this site, to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms and Conditions"), including those additional terms and policies referenced herein. These Terms and Conditions apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms and Conditions carefully before using our website. By accessing or using any part of the site, you agree to these Terms and Conditions. If you do not agree to all the terms, you may not use the website. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

New features or tools added to the store are also subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates on our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you.

Article 1 – Definitions

In these terms and conditions:

Cooling-off Period: The period during which the consumer can exercise their right of withdrawal.
Consumer: A natural person not acting in the course of a profession or business and entering into a distance contract with the entrepreneur.
Day: Calendar day.
Durable Medium: Any means that enables the consumer or entrepreneur to store information in a way that allows future consultation.
Entrepreneur: The natural or legal person offering products and/or services remotely to consumers.
Distance Contract: An agreement concluded through a system for remote sales, without physical contact.

Article 2 – Identity of the Entrepreneur

Email Address: info@reucien.com
Company Name: Reucien

Article 3 – Applicability

These terms apply to all offers and agreements between the entrepreneur and the consumer.

Article 4 – The Offer

Offers are non-binding and include an accurate description of the products/services.

Article 5 – The Agreement

The agreement is formed when the consumer accepts the offer. For electronic acceptance, the entrepreneur confirms receipt immediately.

Article 6 – Right of Withdrawal

The consumer has a 14-day cooling-off period to cancel the agreement, starting from the receipt of the product.

Article 7 – Costs of Withdrawal

The consumer bears the cost of return shipping. Any payments will be refunded within 14 days.

Article 8 – Exclusion of Right of Withdrawal

The right of withdrawal does not apply to:

  • Custom-made products.

  • Perishable products.

  • Sealed products that cannot be returned for hygienic reasons.

Article 9 – The Price

Prices will not be increased during the offer period, except due to changes in VAT rates.

Article 10 – Delivery and Performance

The entrepreneur ensures careful handling of orders.

Article 11 – Complaints

Complaints must be reported in writing within 7 days of discovering defects.

Article 12 – Applicable Law

These terms are governed by the law of Hong Kong.

Article 13 – Payment

Payments are due within 7 business days after the cooling-off period.

Article 14 – Complaints Procedure

Complaints will be responded to within 14 days. Disputes will be resolved through a dispute resolution procedure.

Article 15 – Disputes

All agreements are governed by the law of Hong Kong, regardless of the consumer's place of residence.

Article 16 – Termination

The agreement may be terminated by either party, but rights and obligations remain in effect.

Article 17 – Entire Agreement

These terms constitute the entire agreement between the parties.

Article 18 – Changes to the Terms

Changes will be published on the website and are effective upon posting.

Article 19 – Contact Information

For questions or support, you can contact us at:
Email: info@reusaint.com
Website: www.reusaint.com

Customer Service: Monday to Friday, 9:00 AM - 5:00 PM