Shipping Policy

Free Shipping: We offer free shipping on all orders — no hidden fees, no surprises.

Shipping Coverage

Where We Deliver: We currently deliver to the United States, Canada, Australia, the United Kingdom, and various countries in Europe.
Future Plans: We are exploring the possibility of expanding our delivery zones soon.

Order Processing Time

Processing Time: Orders are typically processed and prepared for shipping within 1–3 business days (Monday through Friday).
No Weekend/Holiday Processing: We do not process or ship orders on weekends or national holidays.

Shipping Method

Couriers: We partner with reliable carriers such as DHL and FedEx etc. to ensure timely delivery.
Tracking: Once your order has shipped, you will receive a tracking number to monitor its journey to your address.

Lost or Damaged Packages

We strive to ensure your order arrives safely. If any damage occurs, we will resolve it quickly for you.

Note:

  • Damaged Packages: For damaged items, contact us immediately and provide clear photos of the product and packaging. We offer a replacement or refund.

  • Incorrect Address: Customers are responsible for providing the correct delivery address. Reucien is not liable for delays or losses due to incorrect address information.

  • Lost Orders: If your order does not arrive, report it immediately so we can assist.

Returns

Want to return something? Review our return policy for step-by-step instructions.

Need Help?

Feel free to reach out to us:

📧 Email: info@reursiant.com
📄 Contact Form: info@reusaint.com
🕘 Customer Service: Monday through Friday, 9:00 AM to 5:00 PM